Customer Support Associate

About the job

Key responsibilities

1. Handle inbound enquiries via calls, WhatsApp, and emails

1. Maintain accurate records of reporting, follow-ups, and bookings

1. Provide regular reporting and updates on calls and results to the reporting manager

1. Convert calls to bookings and ensure high customer satisfaction.

Skill(s) required

Client Interaction Client Relationship Conflict Management Decision making Effective Communication English Proficiency (Spoken) English Proficiency (Written) Interpersonal skills

Other requirements

1. Service-oriented

1. Should have an idea of reporting and tools

1. Flexibility

1. Time discipline and punctuality in following up

Salary

Probation:

Duration:

Salary during probation: After probation:

Annual CTC: ₹ 3,30,000 - 4,20,000 /year Annual CTC breakup:

1. Fixed pay: ₹ 3,00,000 - 3,30,000 /year
2. Variable pay: ₹ 30,000 - 90,000 /year

Number of openings

1

About Breakout

Breakout is Bangalore's first and only interactive and immersive real-life escape game. As a team, you are on a mission, where you are locked in a small room filled with interesting, brain-tickling puzzles and mysteries that test your on-your-feet thinking, reasoning capabilities, and your ability to 'jugaad.' Escape the room in 60 quick minutes, or you shall be trapped there for all eternity.