Customer Success Specialist

About the job

Key Responsibilities

• Customer Onboarding: Guide customers through the onboarding process, ensuring a smooth and efficient implementation of our products or services. Provide training sessions to familiarise customers with key features and functionalities.
• Account Management: Develop and maintain strong, long-lasting customer relationships. Serve as the main point of contact for assigned accounts, addressing customer inquiries and concerns promptly.
• Product Adoption: Proactively engage with customers to drive product adoption and usage. Identify opportunities to enhance customer value through upselling or cross-selling additional products or features.
• Customer Advocacy: Identify satisfied customers willing to serve as references or participate in case studies. Encourage and gather customer testimonials and success stories.
• Feedback and Issue Resolution: Act as a customer advocate within the company, providing valuable feedback to product and development teams. Collaborate with internal teams to resolve customer issues promptly.
• Renewals and Upsells: Monitor customer usage and proactively engage with customers approaching renewal dates. Identify opportunities for upselling or expanding the scope of services to meet customer needs.
• Customer Health Monitoring: Develop and implement customer health monitoring processes to identify at-risk accounts and take proactive measures to retain them.What We're Looking For
• Proven experience of 1 - 4 years in customer success or account management, preferably in a B2B SaaS.
• Minimum 1 year of Customer Success Experience is Must.
• Strong communication and interpersonal skills.
• Ability to understand and articulate technical concepts.
• Demonstrated ability to manage multiple customer accounts and prioritise effectively.
• Proactive mindset with a focus on problem-solving.
• Familiarity with CRM software and customer success tools.
• Ready to work in Night Shifts.

Who can apply

Only those candidates can apply who

1. have minimum 1 years of experience

Salary

Probation:

Duration:

Salary during probation: After probation:

Annual CTC: Competitive salary