1. Handle inbound enquiries (calls, messages, walk-ins) and understand client requirements 2. Manage client conversations and convert inbound enquiries into confirmed orders (no cold calling) 3. Prepare quotations and basic order documentation accurately 4. Conduct site visits for measurements and sample approvals when required 5. Capture photos/videos of completed projects and support social media updates 6. Take ownership of tasks and support day-to-day operations and team coordination across functions