Customer Success Manager V

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Our Senior Strategic Customer Success Managers pick up where our Services team leaves off, working closely with Samsara’s largest, most complex customers to understand their operations and unique challenges, advising on how to leverage Samsara for their needs, and becoming their long-term partner. You will act as a transformation partner to your customers helping them to drive multi-year initiatives to transform their physical operations by driving executive alignment and influencing long-term customer roadmaps.

As the first person stepping into this role, you’ll partner closely with our Customer Outcomes leaders to build and define this role, including identifying and delivering content and processes that scale. Your role will be cross-functional in nature, working alongside other teams such as Product, Support, Sales and Finance, enabling you to experience multiple aspects of a fast-growing company from within.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.