Customer Success Manager (SAAS)

About the job

Amply ensures store operations excellence for retail/restaurant chains - by automating their daily tasks, audits, VM executions, communications, KPI reporting, more! To accelerate our growth, we're looking for a proactive, patient & customer-first CSM (Customer Success Manager) to help retail/QSR brands successfully adopt Amply, scale usage across teams, and drive long-term retention. You'll own post-sales success :: onboarding, training, adoption, account growth :: working closely with customers, founders, product, and sales, with room to experiment and iterate fast. Specs

• Role: CSM
• Customer onboarding, training, adoption, retention, expansion
• Direct role with the founders
• Location: Gurugram (in-office, not remote)

What You'll Do (Responsibilities)

• Onboard new customers and help them go live smoothly on Amply
• Run product trainings for admin teams, store teams, and field teams
• Help customers digitize their SOPs, audits, checklists, and workflows inside Amply
• Drive product adoption across accounts and ensure regular usage
• Act as the main point of contact for customers post-sale
• Coordinate with product/tech teams to solve customer issues and close gaps fast
• Spot upsell/expansion opportunities across teams, modules, or use cases
• Build strong relationships with ops leaders and help make Amply a long-term system for them

What You'll Bring (Requirements)

• Ability to manage customer relationships and learn new software on the go!
• 1 yr+ in Customer Success / Account Management / Onboarding / Implementation (SaaS preferred)
• Sharp speaking and writing skills
• Strong ownership and follow-through
• Patience & persistence
• High ENERGY!!

What You'll Get (+ Incentives)

• Opportunity to shape the customer success engine for our sales team
• Learn how we built 0 -> 1 and help scale 1 -> 100
• Ownership of onboarding, training, adoption, and expansion playbooks
• Direct exposure to enterprise customers, founders & product decisions
• Competitive base + variable tied to retention / expansion / customer outcomes, with a clear path to larger account ownership (or to AE)

Apply: Email anshul@getamply.co with subject Founding CSM - . Include LinkedIn + 12 sentences on how you could help customers succeed with Amply (HUGE plus if you include a story on how you onboarded a customer really well, improved adoption, or helped retain/expand an account). Looking for passionate individuals.Bless!