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Customer Success Management Trainee at Internshala · Hyriko

via Internshala·Today

Customer Success Management Trainee

Internshala

Full-timeOn-site

Location:MumbaiType:Full-timePosted:Today

Apply on Internshala

About the job

Key Responsibilities

Assist in onboarding new clients and ensuring a smooth transition process.

Support client relationship management and address customer queries effectively.

Coordinate with internal teams to resolve client issues in a timely manner.

Track customer engagement, feedback, and satisfaction levels.

Maintain accurate records of customer interactions and updates in CRM systems.

Assist in preparing reports, dashboards, and presentations.

Identify opportunities to improve customer experience and retention.

Participate in client meetings, follow-ups, and review discussions.

Skill(s) required

Effective Communication Sales Support

Who can apply

Only those candidates can apply who

have minimum 1 years of experience

Other requirements

Basic understanding of customer success, client servicing, or business operations.

Familiarity with CRM tools and MS Office applications, including Excel and PowerPoint.

Understanding of customer lifecycle management and engagement processes.

Strong communication and interpersonal skills.

Good problem-solving and analytical abilities.

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Ability to manage multiple tasks efficiently and prioritize responsibilities.

Basic proficiency in MS Office tools.

Ability to build and maintain strong client relationships.

Ability to work effectively in a fast-paced and collaborative environment.

Willingness to learn, adapt quickly, and take initiative.

Ability to handle responsibilities independently with appropriate guidance and support.

Salary

Probation:

Duration:

Salary during probation: After probation:

Annual CTC: ₹ 6,20,000 - 6,20,002 /year Annual CTC breakup:

Fixed pay: ₹ 5,60,000 /year
Variable pay: ₹ 60,000 /year

Perks

5 days a week Health Insurance

Number of openings

1

About 1to1help.net Private Limited

1to1help.net is the pioneer and market leader in Employee Assistance Program (EAP) and Prevention of Sexual Harassment (POSH) services in India. We are headquartered in Bengaluru, however, to provide uniform services across India we're decentralized having a presence in 25+ major cities operating out of 55+ locations in India.

1to1help.net has the largest pool of in-house counselors and a total of 250+ counseling experts who hold rich and experiential knowledge in professional counseling. We are proud of what we have accomplished since our founding in 2001. For more than one and half decades, 1to1help.net has devoted itself solely to providing employee and employer well-being through EAP and POSH services. The company focuses on the cause of employee's emotional and physical wellness; delivering quality and maintaining integrity has been the cornerstone of the organization.