Customer Success Engineer – Civil

About the job

Key Responsibilities

1. Effectively support software implementation and client requirements.

1. Assist clients in troubleshooting technical and functional issues encountered while using the software, providing practical solutions and guidance to ensure smooth project execution.

1. Build and maintain strong client relationships by proactively monitoring customer satisfaction and identifying opportunities to enhance the overall user experience.

1. Identify gaps in user training, documentation, and support materials, and collaborate with internal teams to develop resources that improve client adoption and productivity.

1. Coordinate effectively with customers, project teams, trainers, and management to ensure timely resolution of issues and successful delivery of services.

1. Support software deployment, onboarding, and user training activities for clients across construction and engineering projects.

1. Gather client feedback and communicate product improvement recommendations to the development and product teams.

1. Demonstrate a willingness to travel to client locations, project sites, and training venues as required.

Skill(s) required

AutoCAD

Other requirements

1. Bachelor’s degree in civil engineering.

1. Basic knowledge of construction project management, quantity estimation, drawings, BOQs, or related construction workflows.

1. Strong communication and problem-solving skills.

1. Ability to understand and explain software applications to both engineering and non-engineering users.