Customer Success Engineer

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.

At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.

AI Fearlessly.

ABOUT TRENDAI™

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. Trusted by the largest enterprises and governments across 185 countries, TrendAI™ secures the entire organization, from identities to infrastructure to data. AI Fearlessly. Learn more: trendaisecurity.com

Location: Mumbai, India

POSITION OVERVIEW

The Customer Success Engineer (CSE) plays a central role in the technical delivery of TrendAI solutionsacross the AMEA region. Working directly with customers and partners, the CSE is responsible for hands-on deployment, configuration, and technical support, as well as building the tools and documentation that make delivery consistent and repeatable. A key part of this role is developing the technical capability of partners, which is how TrendAI scales its delivery reach across the region. This position suits an engineer with solid experience deploying security solutions who is looking to grow their expertise across a market- leading AI security platform.

PRIMARY RESPONSIBILITIES

• Deploy and configure TrendAI solutions across customer and partner environments, taking ownership of the onboarding process and getting each deployment to a productive state as quickly as possible.

• Diagnose and resolve technical issues across multi-vendor security environments covering endpoint, network, and cloud deployments, working through problems systematically until resolution is confirmed.