Customer Support Associate | UnacademyGot the patience of a saint, the communication skills of a pro, and the ability to handle chaos with calm energy?We might just have the perfect role for you 👀At Unacademy, we’re looking for a Customer Support Associate who can turn confused users into happy learners and make every interaction feel smooth, helpful, and human.If you love solving problems, talking to people, and being the reason someone’s day gets better — keep reading ✨🚀 What You’ll Be DoingYou’ll be the go-to person for our learners when they need help, guidance, or a quick solution.Your day-to-day would include:📞 Resolving learner queries via calls, chats & emails🧠 Helping users navigate our products/services with ease💬 Handling concerns with empathy, patience & professionalism⚡ Ensuring quick and accurate issue resolution🤝 Coordinating with internal teams for faster problem-solving📝 Maintaining detailed records of customer interactions📈 Identifying recurring issues & suggesting process improvements📚 Creating and updating support resources/materials🎯 Delivering a top-tier customer experience every single day🌟 What We’re Looking ForYou’ll fit right in if you:Are a people person with excellent communication skillsCan stay calm under pressure & multitask like a bossHave strong problem-solving abilitiesAre empathetic, patient & customer-obsessedCan work independently with minimal supervisionAre comfortable handling high-volume interactionsLove finding solutions more than excuses 😉🛠️ Bonus Points If You Have🌍 Multilingual proficiency (major plus in India’s diverse market)💻 Experience with customer support tools/software📞 Prior experience in customer support/customer success📚 Understanding of customer service best practices⏰ Flexibility to work in shifts when needed🎓 EligibilityGraduate from any streamFreshers with strong communication skills can apply too!💡 Why Join Unacademy?Because you won’t just be “handling tickets.”You’ll be directly impacting learner experiences at one of India’s leading edtech platforms 🚀Fast-paced environment ✔️Massive learning opportunities ✔️Amazing team & growth exposure ✔️📩 Ready to Apply?If solving problems gives you serotonin and you genuinely enjoy helping people — we’d love to hear from you 💛