Customer Success Account Manager

The Opportunity

Join a world-class sales team at Adobe as an Customer Success Account Manager. This outstanding role offers the chance to master Adobe Solutions, drive expansion, and acquire new users within an ambitious and collaborative environment.

What you'll Do

Develop a solid knowledge of Adobe products to guide customer conversations and tackle their business challenges

Drive up-sell and cross-sell by identifying ideal customer profiles and contacting them via multiple channels

Identify and attract new users within organizations to encourage greater adoption of Adobe products

Deliver quarterly sales targets and be accountable for calls, emails, meetings, opportunities, and revenue

Research customers to identify growth opportunities and maintain real-time knowledge of customer profiles

Complete Marketing Qualified Leads and other growth indicators to improve revenue

Manage the lead and opportunity pipeline, providing timely updates to management

Provide basic demos of Adobe solutions and collaborate with product specialists on found opportunities

What you need to succeed

Degree or equivalent practical experience

Proven sales experience with a track record of meeting or exceeding quotas

Outstanding communication and customer research skills

Ability to successfully implement strategies to drive sales growth

Preferred qualifications: Advanced degree or equivalent experience, or specific skills in sales and customer relationship management

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.