Customer Specialist - Cloud & Platform

Broad Role Description

Tata Tele NxtGen Solutions (TTNS) is 100% owned subsidiary of Tata tele Services, focused on providing Cloud & Platform solutions to Indian SMBs. Cloud infra-adoption in SMB is still at an early stage and customers don’t have good technical expertise in Cloud infra & AI.

As a Customer Success Manager – Azure & Security, you will be the key point of contact for customers adopting Microsoft Azure solutions. Your mission is to drive customer success by ensuring secure and effective adoption of TTBS offered services, managing customer relationships, and supporting long-term strategic cloud and security goals.

Its an Individual Contributor role.

Key Role Deliverables

• Act as a trusted advisor for customers implementing Azure infrastructure, services, and security frameworks.

• Lead onboarding, training, and enablement for customers transitioning to Azure and Microsoft Security solutions (e.g., Defender, Sentinel, Entra).

• Monitor customer health, usage, and satisfaction to proactively address risks and promote solution value.

• Drive adoption of Azure-native security tools and best practices to strengthen cloud environments.

• Collaborate with technical delivery, cloud architecture, and support teams to ensure customer success and alignment.

• Conduct regular Executive Business Reviews (EBRs) and strategic planning sessions with key stakeholders.

• Maintain a deep understanding of Microsoft’s Azure & Security roadmap to guide clients on optimization and innovation.

• Identify expansion and upsell opportunities in areas like Azure cost optimization, compliance, Zero Trust architecture, etc.

Right Person (Qualification & Experience)