Customer Service Specialist - Real Estate

About the job

Job SummaryWe are looking for a Customer Service Executive who will be responsible for handling customer inquiries, supporting clients throughout the property buying journey, and ensuring a seamless customer experience. The ideal candidate should possess excellent communication skills and a customer-first approach.Key Responsibilities

• Handle inbound and outbound customer calls.
• Respond to customer queries via phone, email, WhatsApp, and social media.
• Assist customers with property-related information and project details.
• Schedule site visits and coordinate with the sales team.
• Follow up with prospective customers and maintain regular communication.
• Maintain customer records and update CRM systems.
• Resolve customer concerns and escalate issues when necessary.
• Coordinate with internal teams to ensure timely customer support.
• Collect customer feedback and improve service quality.
• Support post-sales customer engagement activities.Required Skills
• Excellent verbal and written communication skills.
• Strong customer handling and problem-solving abilities.
• Good interpersonal and relationship management skills.
• Basic knowledge of CRM tools and Microsoft Office.
• Ability to work in a fast-paced environment.
• Fluency in Tamil and English is mandatory.Qualification
• Any Bachelor's Degree.
• Freshers and experienced candidates can apply.Preferred Experience
• 03 years of experience in Customer Support, Customer Success, Telecalling, or Real Estate Customer Service.
• Experience in the real estate industry will be an added advantage.

Salary

Probation:

Duration:

Salary during probation: After probation:

Annual CTC: Competitive salary

Number of openings

1 Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.