Customer Service Domestic Voice Versant Team Member-BPS

1 Job Description – Team Coach/SME 1. Position Objective  Primary role of a Team Coach will be to be a floor support, who walks the floor and helps CSA with queries to respond to inbound customer inquiries. They may also be needed to take calls during peak volume dates on an as is when basis 2. Business environment  Vertical : Operations  Process Name: Seattle  Scope: Customer Service 3. Organ