Customer Service Domestic Voice Manager-BPS

JD Location: Chennai Process : Seattle AUS Designation: Assistant Manager Sub Process: Voice and MU Band: 3B FH: Abinash Rath DH: Babu Subramanian About Organization: Hexaware is a global technology and business process services company. Our 31,000+ Hexawarians wake up every day with a singular purpose; to create smiles through great people and technology. With 54 offices in 28 countries, we empower enterprises worldwide to realize digital transformation at scale and speed by partnering with them to build, transform, run, and optimize their technology and business processes. Learn more about Hexaware at https://www.hexaware.com. Role: The SM Training role is responsible for Governing, developing and delivering high-quality training deliverables that focus on quality of training that is outcome driven. He/She Must be fully equipped to handle peaks, Ramps and Training Operations end to end( pre process – Process and JT). Should come with considerable exposure to fast-paced work, team environment, utilizing strong time management, communication, and multitasking skills to effectively engage with people at all levels, both internally and externally. Also a client facing role. Reports into: Manager/ SM Training Job Responsibilities: • Plan batches w.r.t NHs and Refresher training for the projects assigned. • Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary • Help in designing KRAs for the team and periodically review trainer performance vis a vis production performance at regular intervals.