Customer Service Chat Support

About the job

Key Responsibilities

1. Manage and respond to leads generated through social media platforms such as Facebook, Instagram, YouTube, and other channels.

1. Engage with customers by responding to comments, messages, and queries across social media platforms.

1. Ensure timely follow-up with potential customers to maximize lead conversion.

1. Coordinate with the sales, customer support, and operations teams to resolve customer concerns and inquiries.

1. Escalate customer issues to the relevant teams and track them until resolution.

1. Maintain records of leads, interactions, and customer feedback.

1. Monitor social media channels for customer feedback, complaints, and brand mentions.

1. Share customer insights and recurring feedback with relevant stakeholders.

1. Ensure adherence to defined response timelines and quality standards.

Skill(s) required

English Proficiency (Written) Interpersonal skills

Who can apply

Only those candidates can apply who

1. have minimum 1 years of experience

1. are from Delhi only

Other requirements

1. Graduate in any discipline.

1. 0–2 years of experience in customer support, social media management, lead management, or a similar role.