Customer Service Associate

About the job

Key responsibilities

Monitor live exam sessions to ensure academic integrity

Verify candidate identity and confirm eligibility and environment requirements

Provide clear instructions before the exam begins

Report or escalate any suspicious behavior or rule violations

Assist candidates with basic technical issues during the test

Uphold ETS's standards for conduct, professionalism, and fairness

Skill(s) required

Client Relationship Management (CRM) Customer Support English Proficiency (Spoken) English Proficiency (Written)

Who can apply

Only those candidates can apply who

1. are from Delhi only

Other requirements

• Strong attention to detail and observational skills

• High level of integrity and impartiality

• Basic computer proficiency, including hardware setup and driver checks

• Clear, assertive communication skills

• Patience and focus to remain engaged during long exam sessions

• Ability to read, understand, and explain exam rules

• Fast and accurate typing skills for logging incidents

• Proficiency in English—spoken and written

• Strong interpersonal and troubleshooting abilities