Customer Service Analyst

Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? 1. Front-ending the Plan Sponsor communication for LOB – providing white-glove service and acting as the first point of contact with an emphasis on Relationship Management

1. Coordinating with transaction processing teams to research the status of pending requests and communicating with the Plan Sponsors/ Consultants
2. Strict adherence non-disclosure of client information by preserving client confidentiality
3. Liaison with the teams working on setting up of or making changes to the Plan and assisting in project management for such changes
4. Providing assistance (voice as well as email) to the Plan Sponsors and Regional Sales Leads with a sense of urgency

What are we looking for? 1. 3+ years of experience in US Retirement Services domain – Defined Contributions - Managing plan sponsor level communications

1. Experience in Plan Sponsor management – providing services related to changes/edits in Plans, coordinating with internal business teams, escalation management, part of the team managing relationship with specific plan sponsors

• Bachelor’s degree
• Experience in the US retirement industry
• Open for evening shift
• Good verbal & written communication skills
• Good typing skill and attention to detail
• Good time management skills
• Ability to work independently

Roles and Responsibilities: •1. Front-ending the Plan Sponsor communication for LOB – providing white-glove service and acting as the first point of contact with an emphasis on Relationship Management