Customer Relations Specialist - Assamese
Internshala
About the job
Company DescriptionAGI Money is a cutting-edge financial platform empowering employees with real-time access to their earned wages, removing the limitations of traditional pay cycles. By offering flexible, on-demand earnings solutions, AGI Money enhances financial well-being and fosters productivity. The platform is dedicated to creating a positive financial impact for individuals and organizations. AGI Money is continually innovating to simplify financial processes and support a healthier financial ecosystem. Role DescriptionAGI Moneey is looking for a dedicated and customer-focused Customer Support to handle customer queries, provide timely assistance, and ensure a seamless user experience. The ideal candidate should have strong communication skills and a problem-solving mindset. AGI Moneey is the official partner of Govt. of Assam in it's Salary-Linked Credit (SLC) Scheme & hence the focus would be solving the concerns of the Employees of the Govt. of Assam regarding the same.
Key Responsibilities
- Handle customer queries via phone, email, and chat in a professional manner
- Provide accurate information about products, services, and processes
- Assist customers with loan-related queries, repayments, and account issues
- Resolve complaints efficiently while maintaining high customer satisfaction
- Maintain proper records of customer interactions and follow-ups
- Coordinate with internal teams to resolve customer concerns
- Ensure compliance with company policies and service standards
- Requirements & Skills
- Compulsory- Fluency in Assamese(Verbal Communications)
- Strong verbal and written communication skills
- Good problem-solving and interpersonal skills
- Basic knowledge of MS Office and CRM tools
- Ability to handle multiple tasks and work under pressure
- Customer-centric approach with a positive attitude
www.agimoneey.com
Salary
Probation:
Duration:
Salary during probation: After probation:
Annual CTC: Competitive salary
Number of openings
1 Editor’s note
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