Customer Experience Officer

About the job

Company Description Shft-In is a tech-powered home rental service provider offering fully furnished and stylish co-living spaces designed for young professionals, students, and couples. Committed to creating a community of like-minded individuals, Shft-In aims to foster human connection and enrich lives through thoughtfully designed living spaces. Our properties are equipped with modern amenities and tech-enabled safety features, providing flexible and affordable options for stays. With a robust service infrastructure, we deliver a seamless and hassle-free home rental experience. Role Description We are seeking a full-time Customer Experience Officer to join our on-site team in Noida. The primary responsibility of this role is to deliver exceptional customer experiences by addressing tenant inquiries, resolving concerns, and ensuring client satisfaction. Daily tasks include managing customer support requests, optimizing service delivery, coordinating with internal teams, and maintaining proactive communication with residents to build lasting relationships. Additionally, the role requires identifying areas for improvement in customer experience and implementing strategies to enhance overall service quality. Qualifications

• Strong Interpersonal Skills to build and maintain positive relationships with residents and team members.
• Experience in Customer Service, Customer Support, and ensuring Customer Satisfaction.
• Knowledge and expertise in delivering an excellent Customer Experience in a service-oriented environment.
• Exceptional problem-solving and conflict resolution abilities.
• Effective communication skills, both verbal and written.
• Ability to work effectively in a fast-paced, on-site role in Noida.
• Prior experience in property management, hospitality, or a related field is a plus.
• Bachelor's degree in Business Administration, Hospitality, or a related field is preferred.

Salary

Probation:

Duration:

Salary during probation: After probation:

Annual CTC: Competitive salary

Number of openings

1 Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.