Customer Experience and Brand Operations

About the internship

Selected intern's day-to-day responsibilities include

1. Handling inbound customer queries on WhatsApp, email and calls with warmth and clarity

1. Making outbound calls to customers to collect reviews and check in on their experience

1. Helping build and execute review collection campaigns for new product launches

1. Managing basic order related tasks and flagging escalations to the CX Lead

1. Maintaining trackers and logging customer feedback to spot patterns and improve

1. Learning how SOPs, WhatsApp automation and retention flows are built in a live startup

1. Supporting the CX Lead on ongoing brand and operations projects

Skill(s) required

Customer Support Google Sheets MS-Excel

Who can apply

Only those candidates can apply who

1. are available for full time (in-office) internship

1. can start the internship between 17th Jun'26 and 22nd Jul'26

1. are available for duration of 3 months

1. have relevant skills and interests

Other requirements

Do not apply with just your resume. We want to see how you think.

Answer this one question in your cover letter or application message:

"A parent messages us at 11 pm saying their child is sick and the order hasn't arrived yet. The delivery is delayed by 2 days. What do you say to them on WhatsApp?"