Customer Excellence Specialist, PS India

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Your Role

• In this position you will be dealing with requests regarding our Pharma Chemicals and Process Solution Products.

• You are the entry point for the first level commercial and regulatory questions from our internal and external clients received by mail, phone or fax.

• In your dedicated area of responsibility, you act as an interface between the sales organization in the field, supply chain, regulatory affairs, marketing and all other interfering interfaces.

• Also, you continuously support the sales representatives in their daily activities to meet the sales objectives.

• Responsible for dealing with all quotations in close collaboration with the sales representative, you will enforce our price policy and develop special prices for a specific category of clients.

• Oversee handling requests for all types of commercial documents intended for our customers, such as brochures, sample requests, literature, product datasheets etc.

• Handle product orders, check inventory availability or status of shipment, verify customer pricing, prepare and process customer return goods for credit and/or replacement, handle and resolve customer complaints, escalate requests and unresolved issues to the designated resource and file records of customer interactions and transactions.

Who you are

• Minimum 3-5 years’ professional experience in a customer facing environment, a first experience in chemicals, pharmacy or biochemical is an asset

• Bachelors in Pharma, Chemical engineering, Biotechnology, any degree