Customer Contact Comms Specialist-Voice

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Specialist Qualifications:Any Graduation Years of Experience:7 to 11 years Language - Ability:English(International) - Expert

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Role Description The Promotion Support Back-Office team plays a critical role in supporting the implementation and management of customer promotions and offers that cannot be automated. They ensure accurate and timely application of manual promotions, working closely with relevant teams to validate eligibility, process adjustments, and resolve any customer or system-related issues. Their work helps maintain a seamless customer experience and ensures promotional integrity across all channels.

Role overview CL9 Commercial Team (Promotion Support) role managing customer promotion implementation and integrity across channels. What are we looking for? skills and competencies

• Strong coordination and stakeholder management• Attention to detail• Commercial awareness

Experience and qualifications

• Experience in campaign or promotion operations• System configuration experience advantageous

Roles and Responsibilities: Key responsibilities

• Configure and manage promotions• Validate eligibility and process adjustments• Resolve promotion-related issues• Coordinate with cross-functional teams