Customer Care Representative

About the job

Customer Care Support

About Kasava

Key Responsibilities

• Manage and respond to customer support tickets via email, phone, and support platforms.
• Provide professional and friendly assistance to customers using Kasava dashcams and related services.
• Troubleshoot customer issues and gather relevant information for technical investigations.
• Work closely with the engineering and technical support teams to diagnose and resolve issues.
• Follow up with customers to ensure successful issue resolution.
• Escalate complex technical problems where necessary and track progress through to completion.
• Maintain accurate records of customer interactions and resolutions.
• Identify recurring issues and provide feedback to help improve products and processes.
• Assist with customer onboarding and basic product training when required.RequirementsEssential
• Excellent written and spoken English.
• Strong customer service and communication skills.
• Experience working with support ticketing systems.
• Good problem-solving abilities and attention to detail.
• Comfortable working with technology and learning new software platforms.
• Ability to manage multiple customer cases simultaneously.
• Team player with a positive attitude.Desirable
• Previous experience in technical support, customer support, or helpdesk roles.
• Experience supporting hardware, IoT devices, telematics, GPS tracking, or dashcam products.
• Familiarity with CRM or ticketing systems such as Zendesk, Freshdesk, Jira, or similar.
• Technical aptitude and an interest in connected vehicle technology.What We Offer
• Competitive salary.
• Opportunity to work with innovative AI and vehicle technology.
• Direct collaboration with engineering and product teams.
• Career development and growth opportunities.

Salary

Probation:

Duration:

Salary during probation: After probation:

Annual CTC: Competitive salary

Number of openings

1 Editor’s note