Customer Service Executive - Inbound Process (Atlys)
Process Name: Atlys
Job Role: Customer Service Executive - Inbound Process
Location: New Delhi
Working Days: 6 Days Working
Eligibility: Female Candidates Only
Infoneo is hiring experienced female professionals for the Atlys Inbound Process in New Delhi. This role is ideal for candidates with experience in customer support, outbound processes, and international operations. The position involves interacting with customers, understanding their concerns, and providing prompt and effective assistance while ensuring a seamless and satisfactory customer experience.
As a Customer Service Executive, you will be responsible for handling incoming customer requests, providing appropriate support, and ensuring that customer concerns are resolved efficiently. The role requires understanding customer needs, sharing accurate information, assisting with service-related queries, and delivering timely resolutions. Candidates are expected to maintain a professional, courteous, and customer-focused approach during every interaction while upholding high service standards.
Key Responsibilities
Handle inbound customer inquiries and provide accurate information regarding services and processes.
Understand customer concerns and provide prompt, effective, and appropriate solutions.
Assist customers with service-related queries and ensure timely issue resolution.
Deliver a high level of customer service while maintaining professionalism and empathy in all interactions.
Manage customer requests and provide end-to-end assistance whenever required.
Build positive customer relationships and ensure a satisfactory customer experience.
Maintain detailed and accurate records of customer interactions and service requests.
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Follow established operational procedures, service standards, and company policies.
Coordinate with relevant internal teams to resolve issues and manage escalations effectively.
Ensure compliance with quality standards and operational guidelines.
Handle multiple customer interactions efficiently in a fast-paced work environment.
Demonstrate active listening, problem-solving, and decision-making skills while addressing customer concerns.
Monitor and follow up on pending cases to ensure timely closure and customer satisfaction.
Contribute to achieving operational goals and overall business objectives.
Skill(s) required
English Proficiency (Spoken) MS-Office
Who can apply
Only those candidates can apply who
have minimum 1 years of experience
Other requirements
Requirements:
Prior experience in outbound and international processes.
Excellent verbal and written communication skills in English.
Strong customer service and relationship management skills.
Effective problem-solving and conflict-resolution abilities.
Ability to handle customer interactions confidently, professionally, and courteously.
Strong active listening and interpersonal communication skills.
Customer-focused mindset with a commitment to delivering exceptional service.
Ability to work efficiently in a dynamic and fast-paced environment.
Strong organizational skills with attention to detail and accuracy.
Adaptability and the ability to manage multiple tasks simultaneously.
Positive attitude and a proactive approach to customer support.
Ability to collaborate effectively with internal teams and stakeholders.
Commitment to maintaining service quality, compliance, and customer satisfaction standards.
Salary
Probation:
Duration:
Salary during probation: After probation:
Annual CTC: ₹ 3,00,000 - 3,30,000 /year
Number of openings
10
About Callerology Solutions Private Limited
Callerology Solutions is a dynamic HR recruitment and staffing firm dedicated to connecting organizations with the right talent efficiently and effectively. We specialize in end-to-end recruitment services, including candidate sourcing, screening, and placement across diverse industries. With a strong focus on quality, speed, and alignment with client requirements, we help businesses build high-performing teams while ensuring a seamless hiring experience. Our approach combines market insight, data-driven strategies, and a commitment to excellence, making Callerology a trusted partner in talent acquisition.
