Custome software engineer

Summary: Major Incident Manager for an IT outsourcing engagement is required to manage Infrastructure and Application events that cause business disruption. The role requires individual to work with multiple stake holders in the project. Understand the situation, take leadership role of driving resolution, working with various groups involved in service restoration, ensure that right level of support is extracted across all groups including technology providers like Microsoft, Palo Alto, Netscaler etc. Requires regular updates to all stakeholders with clear business impact, building relationship with counterparts on the client side. Primary goal of this individual is to act with an “I own” mindset to manage the situation to resolution and make all possible efforts to minimize the business Impact.

Project Role Application Lead

Project Role Description Lead the effort to design, build and configure applications, acting as the primary point of contact.

Roles & Responsibilities:

1. Good understanding of IT systems – both Infrastructure and Applications
2. Has experience working in some technical area (like MS Azure cloud, Citrix Netscaler, Palo Alto Firewall, XX Database, XX Storage, XX middleware, XXapplications)
3. Building good understanding of clients business process
4. Process knowledge and acumen to improve processes
5. Ability to take leadership role in outages / critical situations when IT systems are down and there is a business impact
6. Good Communication skills (verbal and written) and ability to sustain pressure
7. Coordinate work across multiple groups and lead a virtual team, when needed
8. Proactive thinking
9. Build relationships with stakeholders on the client side
10. Ability to perform an RCA and get to the root cause
11. Ability to pull Technology manufacturers and escalate to drive service restoration.

Professional & Technical Skills:

1. Assist or lead critical response effort for critical vulnerabilities, Major Incidents, and Major Problems
2. Manage executive communication and escalation
3. Ensure compliance with established process and protocols
4. Engage with cross-functional teams during service restoration/risk mitigation, ensuring that the right resources are engaged to achieve successful outcomes
5. Identify and pursue opportunities for continuous improvement and lead program/projects
6. Good understanding of IT systems both
7. Infrastructure and Applications