Job Title Channel Team Lead (Quick Commerce) A Channel Team Lead in a quick commerce organization oversees daily operations for assigned stores, focusing on performance metrics, team coordination, and process improvements to ensure efficient last-mile delivery and customer satisfaction. This role involves managing both 3P (third-party) and 1P (first-party) stores, conducting audits, and driving operational excellence in a fast-paced environment. The position requires hands-on leadership, data-driven decision-making, and collaboration with DSPs (Delivery Service Partners), AMs (Area Managers), and other stakeholders. Key Responsibilities • Track and deep-dive into store performance metrics at D-1 cadence, reviewing D-day results for morning power hours (0900-1100) based on SOP accuracy, and taking precautionary corrective actions for defaulter stores with DSP POCs. • Conduct deep dives on D-1 defaulters including Gemba walks, Apollo UTR audits, and 3 DA ride-alongs for targeted stores to improve Transit Time, Service BTO, and P0/P1 priorities. • Manage new QC store launches by discussing plans with AMs/City Leads, handle store closures due to contingencies, and process site requests for consumables or parking. • Ensure 5S compliance, DA attendance via StaffPay, payments structure for aggregators/DSPs, and PDR reports/concessions on BTO orders. • For 1P stores: Drive on-ground process adoption through training and DA shadowing, resolve tech issues, conduct team huddles every 3 hours, weekly connects with stakeholders (Flex, CO, Product), and pre-launch setups like Dispatcher/Cortex access, Dolphin configuration, and QR code migration. • Participate in national calls for program/performance updates and maintain high presence in operational audits and improvements. Required Qualifications • 3-6 years in quick commerce, supply chain, or last-mile delivery operations, preferably with Amazon or similar. • Proven experience in store operations, team leadership, metric tracking (e.g., BTO, Transit Time), and process audits like 5S/Gemba. • Strong analytical skills for performance deep dives and corrective actions; familiarity with tools like StaffPay, Apollo, Cortex. Preferred Skills • Ability to manage shifts, conduct ride-alongs, and coach DAs/coordinators for SOP adherence and productivity. • Knowledge of 1P/3P models, contingency management, and cross-functional collaboration in quick commerce. • Excellent communication for huddles, stakeholder connects, and national calls. Key job responsibilities Job Title Channel Team Lead (Quick Commerce) A Channel Team Lead in a quick commerce organization oversees daily operations for assigned stores, focusing on performance metrics, team coordination, and process improvements to ensure efficient last-mile delivery and customer satisfaction. This role involves managing both 3P (third-party) and 1P (first-party) stores, conducting audits, and driving operational excellence in a fast-paced environment. The position requires hands-on leadership, data-driven decision-making, and collaboration with DSPs (Delivery Service Partners), AMs (Area Managers), and other stakeholders. Key Responsibilities • Track and deep-dive into store performance metrics at D-1 cadence, reviewing D-day results for morning power hours (0900-1100) based on SOP accuracy, and taking precautionary corrective actions for defaulter stores with DSP POCs. • Conduct deep dives on D-1 defaulters including Gemba walks, Apollo UTR audits, and 3 DA ride-alongs for targeted stores to improve Transit Time, Service BTO, and P0/P1 priorities. • Manage new QC store launches by discussing plans with AMs/City Leads, handle store closures due to contingencies, and process site requests for consumables or parking. • Ensure 5S compliance, DA attendance via StaffPay, payments structure for aggregators/DSPs, and PDR reports/concessions on BTO orders. • For 1P stores: Drive on-ground process adoption through training and DA shadowing, resolve tech issues, conduct team huddles every 3 hours, weekly connects with stakeholders (Flex, CO, Product), and pre-launch setups like Dispatcher/Cortex access, Dolphin configuration, and QR code migration. • Participate in national calls for program/performance updates and maintain high presence in operational audits and improvements. Required Qualifications • 3-6 years in quick commerce, supply chain, or last-mile delivery operations, preferably with Amazon or similar. • Proven experience in store operations, team leadership, metric tracking (e.g., BTO, Transit Time), and process audits like 5S/Gemba. • Strong analytical skills for performance deep dives and corrective actions; familiarity with tools like StaffPay, Apollo, Cortex. Preferred Skills • Ability to manage shifts, conduct ride-alongs, and coach DAs/coordinators for SOP adherence and productivity. • Knowledge of 1P/3P models, contingency management, and cross-functional collaboration in quick commerce. • Excellent communication for huddles, stakeholder connects, and national calls. ### Basic qualifications - Bachelor's degree or equivalent ### Preferred qualifications - 1+ years of stakeholder or account management experience, or experience in MS Office, with an emphasis on Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.