Credit & Collections Analyst 2-Fin

1. About the Company/Team

The Finance and Accounts Receivable team plays a critical role in strengthening the organization’s cash flow, financial discipline, and customer account health. The team partners closely with sales support, departmental managers, accounts receivable, and customers to resolve outstanding balances, manage credit risk, and ensure accurate reconciliation of accounts.

This role supports a culture of accountability, accuracy, collaboration, and continuous improvement by helping reduce past-due balances, address overpayment root causes, and maintain strong financial controls.

1. Job Summary

The Collections & Credit Analyst will be responsible for managing past-due accounts, resolving outstanding invoices, collecting employee overpayments, and supporting credit risk evaluation for new and existing accounts. The role requires strong analytical judgment, customer communication skills, and the ability to collaborate cross-functionally to reconcile accounts and reduce financial exposure.

The ideal candidate will be comfortable managing a portfolio of accounts, identifying deteriorating credit situations, recommending solutions, and preparing accurate collection and credit reports.

1. Key Responsibilities

• Manage a portfolio of customer accounts, including delinquency tracking, write-offs, credit memos, additional interest, and account reconciliation.

• Collect outstanding invoices from past-due accounts through timely follow-up, clear communication, and appropriate escalation.

• Recover overpayments from current and former employees while partnering with departmental managers to identify and eliminate root causes.

• Interface with sales support, accounts receivable, and customers to determine ability to pay, clarify contractual terms, and resolve account issues.