Contract Administrator - Spare Parts ( Part-Time / 3 days a week )

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

Supply Chain & Spare Parts Manager

As a Spare Parts Contract Administrator you will provide customers support (e.g. order assistance, payment-related assistance) in order to achieve target levels of service quality, operational efficiency and customer satisfaction. Process orders by coordinating with Sales, Product Marketing, Logistics, Supply Chain and other internal teams to ensure customers receive accurate and timely delivery of products, and act as first point of contact for customer questions and orders.

The role is on a Part-Time schedule, 3 days a week, 15 to 18 month contract

The work model for the role is: Hybrid This role is contributing to the: Electrification Service division

Responsibilities:

- Communicate and ensure customer satisfaction.

- Prepare purchase requisitions & execute customer orders from order booking to payment.

- Ensure customer orders are carried out and delivered on-time and per contractual requirements.

- Ensure that order documentation is complete, current and properly backed up.

- Accurately maintains backlog in terms of delivery dates & forecast. Participate in backlog review meetings. Supports inventory process.

- Create and maintain master data such as Material Master, Information Records, Source List.

- Cross functionally works with Sales & Marketing, Receiving & Shipping, and Supply Chain.

- Effectively implements and leverages the use of existing tools and processes.

- Ensure key performance indicators (KPI’s) such as on-time delivery and quality are met through oversight. May be required to define improvement action plan to achieve KPI’s.

Qualifications:

- Possess a Diploma or University degree in Business Administration or a related discipline.