Content Developer-Training Content
Internshala
About the job
About the Company
HCLTech: Supercharging progress through innovation and technology. Job Title: Training Content Developer (Operations) Location: Hyderabad Experience: 3+ Years. Shift: Night shift Please share resumes to shine.albert@hcltech.com.
About the Role
We are looking for a detail-oriented Training Content Developer to design, develop, and maintain high-quality learning content for our operations team. This role requires strong writing, editing, and collaboration skills to ensure training materials are accurate, engaging, and aligned with business goals.
Responsibilities
- Develop and publish training content using KMS/LMS platforms
- Review and edit materials to ensure alignment with learning objectives
- Design learner-focused curriculum and skill-based training modules
- Collaborate with Subject Matter Experts (SMEs) for content validation
- Maintain documentation version control and content accuracy
- Update and enhance existing learning materials for relevance
- Create templates and recommend tools to improve documentation quality
- Collect feedback from stakeholders and implement improvements
- Support process improvements in knowledge management and training delivery
- Generate monthly content quality reports
Qualifications
- 3+ years of experience in content development (preferably in contact center/training environment)
Required Skills
- Strong writing, editing, and communication skills
- Familiarity with adult learning principles
- Proficiency in Microsoft Office, Articulate, and content development tools
- Experience with KMS/LMS platforms
- Strong attention to detail, time management, and ability to meet tight deadlines
- Ability to work independently and collaborate across teams
Preferred Skills
- Experience in developing training for customer service, sales, or technology domains
- Exposure to utility/telecom industry
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