Consumer Experience Researcher (Digital)

Job Title

Consumer Experience Researcher (Digital)

Job Description

Job Title: Consumer Experience Researcher (Digital)

Your Role:

• Provides advanced strategic guidance on user research methodologies and deployment strategies to ensure alignment with project objectives and overall business goals, prioritizes studies for project benefits, performs user insight extraction, and handles claim definition and substantiation processes.
• Extracts user and consumer insights, ensures a seamless flow from User Needs to User Requirements to Product Requirements, and develops a systematic approach for all user research challenges to facilitate verification and validation of relevant consumer insights.
• Reviews and finalizes consumer-focused project requirements, including milestones, deliverables, and input for decisions, and performs project decision-making through the application of clear and agreed targets and action standards.
• Engages stakeholders to validate abstract high-level value propositions, ensures alignment with strategic goals and meeting expectations, then collaborates with cross-functional teams to prioritize requirements based on importance, resources, and potential outcomes.
• Devises advanced detailed action plans, collaborates with relevant teams to improve product or service offerings, and ensures that the organization learns from past projects to continuously enhance customer satisfaction and business performance.
• Performs comprehensive root cause analysis of moderate customer complaints, identifies systemic issues, and subsequently devise and enact sustainable solutions or process enhancements aimed at preempting recurrence of similar complaints in the future.
• Implements moderate content strategies to enhance user engagement, tailors content for specific audiences and channels insights from user interactions and conducts moderate A/B tests to assess various content variations and optimize user response and engagement effectively.
• Reviews thorough risk analysis to identify potential user risks, adeptly balances tradeoffs to optimize the consumer experience, and demonstrates a deep understanding of user context and usage patterns to inform requirement definition effectively.
• Collaborates closely with product managers, designers, engineers, and other stakeholders to integrate user research insights into product development processes, advocating for user-centered design principles.