Consulting Engineer

Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

Meet the Team

Meet the Team Our Consulting Engineers are an integral part of the Customer Experience (CX) team delivering Lifecycle Services to our customers! We combine the power of Cisco Analytics and Knowledge with the outstanding technical expertise and consulting (that's you) to drive value, innovation, and adoption in our customer's network. We help them to reduce risk, drive innovation, and enhance their network to meet business objectives. We are the customer's trusted advisor and guide, helping the customer understand their network, reduce risks, and take advantage of the technology. We work closely with Cisco Engineering to advocate for innovation for our customer and as a liaison, share what is coming with our customers to help them be the groundbreakers of technology.

Your Impact

This role requires you to be self-motivated, flexible and to be able to balance multiple projects at the same time. As a Consulting Engineer, you will help drive the effort to transform our current and future architecture for our customers. In addition to day-to-day customer activities, training and mentoring other engineers will be required. Bring your creative solutions and be an asset to our team!

Responsibilities:

- Engages with customers to create value and deliver outcomes, adoption, and renewals. Proactively collaborates cross-functionally teams to ensure a unified customer experience across the lifecycle

- Provide Day-2 support on Cisco products and solutions for customers, leveraging technical expertise, AI and automation, strategic guidance, and innovative solutions to ensure optimal performance and customer satisfaction

- Serves as a focal point for proactive problem resolution, providing timely support across Cisco technologies

- Develops and delivers technical content and guidance that supports customer engagements, drives solution adoption, and enables customer self-sufficiency

- Creates customer-facing documentation, ensuring deliverables are technically sound, clearly articulated, and aligned with CX standards

- Leverages AI and automation to enhance delivery efficiency, innovation and customer outcomes, while also increasing personal productivity and focus on high-impact work