Consultant - Service Now ITSM Job

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire Service Now ITSM Professionals in the following areas :

Experience

3-5 Years

Roles and Responsiblities:

Report Generation: Create daily, weekly, and monthly MIS reports on IT service performance. Dashboard Management: Maintain and optimize real-time ServiceNow dashboards for stakeholder visibility. Data Integrity: Audit ServiceNow data regularly to ensure accuracy, completeness, and consistency. Trend Analysis: Analyze operational metrics to identify performance bottlenecks and process improvement areas. Stakeholder Collaboration: Gather reporting requirements from business leaders and translate them into technical solutions. Shifts: US Shifts + Oncall Fluent in English, in both oral and written communication

Desirable Skills:

ServiceNow Administration: Certified System Administrator (CSA) credential. Scripting: Experience with JavaScript, Python, or PowerShell for automated reporting. API Integration: Knowledge of REST/SOAP APIs to extract ServiceNow data into external data warehouses.

Behavioral Attributes:

Analytical Thinking: Strong problem-solving skills with high attention to data detail. Communication: Ability to explain complex data insights to non-technical stakeholders clearly. Time Management: Excellent organizational skills to handle multiple reporting deadlines simultaneously. Adaptability: Eagerness to learn new platform features and upgrade skills as technologies evolve.

Primary Skills:

ServiceNow Reporting & Dashboards: Expert configuration of Performance Analytics, indicators, and interactive dashboards. Data Extraction & Analysis: Advanced querying skills using SQL and relational databases. Data Visualization: Advanced proficiency in Power BI, Tableau, or Excel (Power Query, Pivot Tables). ITIL Framework: Strong understanding of IT Service Management (ITSM) processes like Incident, Problem, and Change Management.