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As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Compliance
Job Description:
Why Work with Us?
At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact – both in day-to-day operations and in the design of a future-focused compliance program. This is not just about implementing a new program – it's about creating a culture of compliance that will cascade throughout the organization.
The Compliance Business Oversight Manager is responsible for providing independent second-line oversight of credit card products and servicing activities to ensure alignment with applicable consumer protection laws, regulatory expectations, and internal risk frameworks. This includes, but is not limited to, obligations under Regulation Z (Truth in Lending), UDAAP standards, the Fair Credit Reporting Act (FCRA), Equal Credit Opportunity Act (ECOA/Regulation B), and applicable requirements under SCRA and MLA. This role is focused on identifying, assessing, and monitoring compliance risks across the full credit card life cycle, including account origination, billing, payment processing, collections, disputes, credit reporting, and customer servicing. The position requires strong subject matter expertise in credit card regulations and the ability to deliver effective challenge and advisory support to business partners. Serving as a key partner to the business, the role provides guidance on compliance risks, monitoring activities, issue management, and control effectiveness to help promote a strong compliance culture. Success in this role requires a deep understanding of regulatory expectations, strong analytical capabilities, and the ability to influence stakeholders across Legal, Risk, Audit, and business operations.
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- Serve as primary compliance support for assigned business lines, providing oversight and independent challenge on business activities and initiatives with regulatory impact.
- Complete change risk assessments and related questionnaires for new business initiatives, performing review and challenge of inherent regulatory risks, mitigations and outlining conditions to launch; as well as presentation to executives for approval.
- Serve as a compliance advisor to business partners through regular meetings and process reviews.
- Manage and track compliance-related issues, ensuring timely resolution and regulatory alignment.
- Lead regulatory change management efforts for new and updated state laws, ensuring effective business adoption and compliance.
- Monitor regulatory complaints, business reports, and key risk indicators to identify trends, gaps, and potential compliance risks.
- Review and validate first-line testing to ensure gaps are addressed and aligned with regulatory expectations.
- Support control mapping to ensure regulatory requirements are linked to effective business controls.
- Collaborate with cross-functional teams to strengthen the compliance framework and reduce risk exposure
The above details are specific to the role which is outlined in the general description below. Please review the Preferred skills below as you consider this opportunity.
Job Profile Summary
The Compliance Business Oversight Manager provides advice, support and objective guidance to assigned portfolio, business or function on development and maintenance of all aspects of Compliance/Center of Excellence programs in line with the Bank's risk philosophy and strategic direction.
Depth & Scope:
- Works independently and is accountable for managing a specialized Compliance function or area
- Provides comprehensive coverage for a significant business or functional area across all legal entities and jurisdictions where TD operates
- Provides advanced analysis and/or specialized reporting to support business partners, functional areas or centers of expertise
- Provides guidance and support to analysts on matters related to portfolio and specialty
- Typically a subject matter expert for a key functional Compliance area and business
- Contact for business management, dealing with non-routine information
- Manages/assists with regulatory reviews including inquiries, audits, and exams
- Identifies and leads problem resolution for project/program complex requirements related issues at all levels
Education & Experience:
- Undergraduate degree or equivalent work experience
- 7+ years of experience
Preferred Skills:
- Must Have Credit Card Compliance work experience in the industry.
- Must demonstrate project management oversight capabilities from a compliance perspective, including experience overseeing third-party partnerships.
- Strong experience in complaint monitoring, with the ability to identify trends, assess regulatory risk (e.g., UDAAP, Regulation Z, FCRA), and translate insights into meaningful risk identification would be a plus.
- Strong written and communication skills.
- Proactive, results-oriented, and adaptable “go-getter” mindset.
- Certifications: CFPB, OCC, or FDIC Examiners. Candidates from the American Bankers Association (ABA)
Customer Accountabilities:
- Proactively advises the business of new and changed Compliance regulatory and/or policy changes
- Formulates relevant and meaningful insights from data analysis and leads on the interpretation of complex business issues, generates multifaceted insights and identifies opportunities to address business regulatory requirements and issues
- Contributes to the development and implementation of Compliance programs
- Guides partner through the development, implementation, oversight and management of effective Compliance Programs
- Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of Compliance
- Represents Compliance on internal or external committees relating to designated business activities as required
- Delivers relevant subject matter expertise and Compliance advice to business management
- Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices
- Maintains oversight (via review and approval) of all functions and accountabilities related to management reporting and analysis
- Manages high risk initiatives and escalations; leads initiatives/guidance as appropriate
Shareholder Accountabilities:
- Actively assists in developing Compliance Team procedures
- Facilitates the periodic Compliance risk and self-assessment activities for designated business using TD's Enterprise Compliance Risk Assessment Framework
- Monitors that assessments (monitoring, risk assessment etc.) are completed and communicated in a continuous and timely fashion
- Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appro
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