Community Associate

About the job

What we're looking forAs a Community Associate you will be the first point of contact for our clients and visitors. Your role is crucial in creating a positive and professional impression of our company and ensuring the smooth operations at our facility. You will play a vital role in providing exceptional customer service and administrative support to both our clients and internal team, which will span - welcoming customers/guests at the front desk, check-ins and registrations, handling booking & visitor management software to monitor guest entries and keep a sharp eye out on security. You will also assist in organising Community events to build & enhance the sense of a strong community. What youll be doing

• Welcome and Greet: Provide a warm and professional welcome to clients, visitors, and members as they enter the co-working space. Ensure a positive and friendly first impression.
• Check-In and Registration: Register new clients and visitors, assist with the onboarding process, and issue access cards or keys as needed
• Customer Service: Address inquiries, provide information about our services, and assist clients and members with their needs, such as booking meeting rooms or resolving any issues.
• Events and Networking: Plan and coordinate networking events, workshops, seminars, and social gatherings to enhance the community experience.
• Mail and Package Handling: Sort and distribute mail and packages to clients and members. Keep track of incoming and outgoing deliveries.
• Booking Management: Assist clients in booking meeting rooms, workspaces, and other facilities. Ensure that reservations are accurately recorded and prepared.
• Visitor Management: Maintain a log of visitors, issue visitor badges, and ensure security protocols are followed.
• Administrative Support: Assist with administrative tasks such as photocopying, filing, data entry, and maintaining oce supplies.
• Security and Safety: Monitor the reception area for security purposes and report any suspicious activity. Be aware of any unwanted walk-ins or free loaders and report them to security immediately.
• Maintain Cleanliness: Ensure that the front desk area is neat and tidy, and the common areas are well-maintained and presentable.
• Client Relations: Build strong relationships with clients, understand their needs, and act as a liaison between clients and the management team.
• Calendar Management: Assist in managing meeting room calendars, ensuring bookings are accurate and conflicts are resolved promptly.
• Back up for operations teams: working with operations to ensure that all facilities are safe, clean, and well-maintained and all appointed vendors are performing their duties as per schedules and requirements.