At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.
Key Responsibilities
Be a champion for department initiatives and values by ensuring all actions promote the department’s mission statement
Work Closely with AWS Professional Services team in the AWS migration project to migrate the symplr products from other hosting platforms into AWS Cloud.
Work closely with the DevOps engineers in setting up the controlled environments of symplr products built on the AWS Cloud using IaC.
Participate in release cycles of product by closely working with Engineering Managers, Architects and Developers during the AWS migration.
Create and maintain standard operating procedures (SOPs) for performing maintenance tasks, applying configuration changes, and remediate problems in the environment.
Implement monitoring, alerting, notification and metrics collection for
o Infrastructure and application performance
o System uptime
o Error rate
Monitor and continually improve the capacity and reliability of our production environment infrastructure.
Investigate and fix performance and scalability bottlenecks, proactively identify issues and create work items to improve stability and performance.
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Identify single points of failure and other high-risk architecture issues and propose resilient resolutions to mitigate the risk thereby improving the system reliability.
See opportunities for automation and reduce the operational workload, build scripts, introduce new tools and practices as needed
Work with other Cloud Infrastructure engineers and developers to ensure maximum performance, reliability and automation of our deployments and infrastructure.
Communicate to stakeholders and handle the deployment/maintenance/support efficiently
Ticket Handling and Support
o Tickets that are handled should have clear communication and correct stakeholders involved
o Tickets should be completed within the SLA and should be clearly informed, documented if there are any delays or improper tickets.
o Tickets should have proper comments to close the ticket including steps for resolutions, screen shots.
o Tickets that are repetitive should be discussed in standup call for brainstorming and eventually should lead into resolution through automation if necessary.
Work Experience
5+ years of experience with any public cloud provider such as Amazon Web Services (AWS) and On-Prem Servers
Hands-on experience on migrating workloads from On-prem or other cloud hosting platforms into AWS cloud.
Solid understanding of standard TCP/IP networking, Load Balancing and common protocols like DNS, HTTPS
Good knowledge on CI/CD tools like Azure ADO, GitHub Actions, Jenkins etc
Monitoring and Logging: Experience with any Application monitoring and logging tools (e.g. Datadog, New Relic, AppDynamics, Application Insight, ELK, Prometheus).
Incident Management experience (from tools like PagerDuty)
Good understanding of Web Servers & Database
Good understanding in Docker and Kubernetes.
Good scripting knowledge & Software life cycles model.
Good understanding of DevOps practices.
Should have worked on high traffic & highly scalable systems in past
Knowledge of fundamental aspects for release automation (packaging, dependencies, promotion, deployment, compliance)
A passion for collecting, evaluating, and improving performance metrics.
Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment
Ability to work quickly and efficiently with minimal supervision
Excellent communication skills with both written and verbal
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