Client Success Manager

About the job

DESCRIPTION:If you're someone who loves people, thrives on conversations, and finds joy in making clients smile this one's for you. At QubeHealth, were simplifying healthcare payments for millions. As a Client Success Manager, you'll be the bridge between our product and the people who use it.Think of yourself as the Account Manager meets Relationship Architect.This isnt your typical back-office role. Were looking for someone whos ready to own relationships, lead conversations, and grow with a fast-paced health-fintech company. Who You Are

• 2 to 4 years of experience in client servicing, key account management, corporate sales, digital marketing, SaaS, corporate insurance, or hospitality.
• Excellent written and verbal communication skills.
• Youre empathetic, detail-oriented, and can juggle multiple tasks like a pro.
• Youre a natural at building relationships, love solving problems, and can thrive in ambiguity.
• Comfortable with tools like Google Sheets, Docs, Gmail (G-Suite).
• Open to travel for client meetings and events.

What Makes This Role Unique

• Youre not just supporting clients youll co-create their experience with us.
• Every call, every meeting, every email you send is an opportunity to make healthcare payments more seamless and meaningful.
• Youll work directly with the Leadership, get exposure across teams, and grow faster than you imagined.

What Youll Do

• Be the go-to person for our corporate clients from onboarding to day-to-day queries.
• Build long-lasting relationships and delight clients with proactive support.
• Train and guide client HR teams and employees on using QubeHealths platform.
• Track usage, gather feedback, and work closely with product, ops, and sales to deliver value.
• Identify upsell opportunities and help expand our footprint within existing clients.
• Maintain accurate client records and ensure high satisfaction levels at every touchpoint.

Evaluation Criteria for the Function:

• Promptness, Clarity in Communication and Proactiveness
• Relationship Building with the Client
• Collaborating with your team and cross-functional teams
• Upselling and Farming Business from the Portfolio Client

Location: Work from office/Full-time role: Andheri West (Versova)