Client Server Software Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

What you’ll own

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Day to day ITSM ticketing, triage, and L2 technical support for Boarding & Servicing application portfolio

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Identifies recurring problems, works with the team to identify the root cause, then plans and executes the necessary steps to eliminate possibility of reoccurrences

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Deployment of application releases, patches, requests, and customizations

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Understand reliability metrics and enhance automation solutions for auto-healing and incident resolution

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Effectively coordinate with other IT functions and with peers across locations working across different time zones

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Triage issues with Windows Engineers, DBA, and Network Engineers

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Perform the daily activities and operations of application support team

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Create and update documentation as necessary to share new methods and knowledge around troubleshooting

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Provide technical direction and training to more junior Application Support Engineers

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What you’ll bring