Client Experience Analyst

The Client Experience Team sits within the Benchmark and Index Management division of FTSE Russell and is responsible for enhancing and maintaining a positive relationship with clients by ensuring their needs are met and their expectations are exceeded. The team is critical to creating a seamless and personalised experience, contribution to client satisfaction, retention and loyalty.

The Client Experience Analyst role is a critical role and the team is responsible for dealing with client enquiries across the range of data produced on a real-time and end of day basis. This encompasses the thousands of indices calculated daily, from global benchmarks to the primary domestic indicators, developed markets to frontier, and a growing range of thematic and alternative weighted indices.

The Client Experience Analyst will work closely with the wider Client Experience Management team to provide a best in class service to our clients when it comes to handling enquiries that come in via email or our Client Service Portal – directing them to the right team or responding directly where appropriate.

Responsibilities:

- Handle and monitor the inbound client day to day queries on licensed data products and services.

- Define and monitor key performance metrics alongside management.

- Collaborate with key stakeholder teams to promote client issues, identify opportunities for streamlining processes and drive efficiency.

- Coordinate regular and bespoke reporting requirements for both internal and external parties.

- Oversee the creation of new Knowledge Base articles for both internal and external use. Set associate targets in line with volume and quality.

Proud to share LSEG in India is Great Place to Work certified (Jun ’25 – Jun ’26).

Learn more about our culture and company purpose directly from our India based colleagues’ video: Bengaluru, India | Where We Work | LSEG

Career Stage:

Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.