Citi is looking for a Client Executive Manager to lead a high-performing team of Client Executives operating at the heart of Citi's global payments and cash services business, serving some of the world's most strategically significant technology and communications clients. In this senior management role, you will own the end-to-end client experience across complex, multi-region relationships — from executive governance and transformation program leadership to escalation resolution and regional service delivery. Your impact will be felt across client outcomes, team performance, and the continued evolution of Citi's global payments capabilities.
Responsibilities
Lead and develop a team of Client Executives supporting major global clients across the technology and communications sector, providing day-to-day guidance, performance oversight, and career development to ensure the team delivers to the highest standard.
Own regional client service escalations end-to-end, driving the resolution of complex and recurring service issues, authoring incident reports, and refining escalation processes to reduce client impact over time.
Partner closely with Sales teams to understand client business priorities, identify cross-sell opportunities, and coordinate internal product, technology, onboarding, compliance, and operations teams to deliver tailored client solutions.
Oversee the impact assessment and client communication for regional market and platform changes, managing client priorities through change rollouts to ensure seamless continuity of service.
Govern regional client policies and lead the evolution of client engagement practices across the Client Executive and Account Manager community, setting clear standards and accountability frameworks.
Lead quarterly business reviews and structured governance forums with senior client stakeholders, translating client feedback into actionable internal plans and ensuring follow-through across all committed workstreams.
Maintain strong governance and controls across all client-facing activities, working alongside Legal, Compliance, Risk, Audit, and Finance to uphold regulatory standards and safeguard Citi's reputation in every client interaction.
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15 or more years of experience within a global financial institution, with a track record of delivering complex client service and relationship management at senior levels.
8 to 10 or more years of people management experience, including hiring, developing, and leading client service or account management teams on a regional or global basis.
Demonstrated experience leading client service functions as an account manager or as a manager of a client service team, with direct accountability for escalation resolution and service quality.
Ability to manage competing client priorities across a regional portfolio, conduct impact analysis for change programs, and communicate outcomes clearly to both client and internal stakeholders.
Sound understanding of risk and control principles, with the ability to apply sound judgement in client and business decisions while adhering to regulatory requirements and internal policy.
Bachelor's degree or equivalent professional experience in a relevant field.
Beneficial Skills & Qualifications
Master's degree in a relevant field such as finance, business administration, or a related discipline.
Familiarity with global payments infrastructure, including payment rails such as ACH, SWIFT, SEPA, or ISO 20022, and an ability to engage credibly with technically oriented clients and internal product teams.
Experience engaging with AI-enabled service models, digital transformation programs, or electronic banking account management initiatives within a financial services context.
What We Offer
This role offers the opportunity to operate at the most senior level of Citi's client services organization, leading a team that manages some of the bank's most strategically important global relationships. You will have genuine ownership, broad influence, and the platform to shape how Citi delivers for its largest clients across the globe.
A hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility while staying connected to your team and clients.
Ownership of a high-profile, global client portfolio with direct exposure to executive-level decision-making across payments, technology, and transformation programs.
Leadership of a specialist team, with the autonomy to shape team structure, culture, and performance standards in a results-driven environment.
Access to Citi's global network and cross-functional expertise, enabling you to draw on world-class capabilities in product, technology, compliance, and operations to deliver for clients.
Opportunities for continued professional growth, with access to learning and development resources befitting a senior leader at one of the world's leading financial institutions.
Comprehensive financial wellbeing support, including competitive compensation and a benefits package designed for long-term value at the senior leadership level.
Wellbeing and family support programs that help you manage the demands of a senior role while maintaining balance across your professional and personal life.
Apply now to take ownership of one of the most impactful client leadership roles in Citi's global payments business and shape the future of how Citi serves its most valued partners.
Full time ------------------------------------------------------
Primary Location:
New York New York United States ------------------------------------------------------
Primary Location Full Time Salary Range:
$170,000.00 - $300,000.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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