Employment Type: Full-time Client Delivery Manage Commercial Operations · Reports to Commercial Ops Manager The Client Delivery Manager supports Rephine's global sales operations by delivering high-quality technical proposals and managing contract execution within the Commercial Operations Centre of Excellence (CoE) based in India. This role owns: - Technical proposal drafting using standardised templates and costings - Contract drafting and processing (MSAs, TAs, amendments) - Coordination with global sales teams - Maintenance of proposal content libraries The role ensures all proposals and contracts are: - Delivered within agreed SLA timeframes - Accurate and complete - Aligned with Rephine's commercial standards - Properly documented in Salesforce and DocuSign systems This is a specialist operational role focused on proposal and contract execution, not a client-facing or sales role. 🔹 Profile Education & Qualifications - Bachelor's degree in Business, Commerce, English, or related field Experience - Minimum 2 years in proposals, contracts, or commercial operations roles - Preferably within a global company or professional services environment - Hands-on experience with Salesforce CRM - Practical experience with DocuSign or equivalent e-signature platforms - Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) - Experience in pharmaceutical, life sciences, or regulated industries highly desirable Skills & Competencies - Excellent written English communication skills with strong attention to detail - Strong organisational skills and ability to manage multiple priorities - Demonstrated ability to work efficiently within defined processes and SLAs - Commercial awareness and understanding of B2B service agreements - Quality focus with commitment to accuracy and completeness - Ability to work independently while collaborating effectively with global teams - Comfortable operating in a high-accountability, metrics-driven environment 🔹 Key Responsibilities Proposal Development & Delivery (50%) - Draft technical proposals for core GMP consulting services using standardised templates - Ensure proposals accurately reflect client requirements, service scope, and commercial terms - Coordinate with commercial sales teams to gather necessary information - Deliver approximately 5 proposal drafts per week within quality standards - Maintain and update proposal content library and templates for consistency - Ensure SME proposal review cycles are completed within target (< 2x iterations) Contract Processing & Management (50%) - Process all contract types including CDAs, MSAs, Technical Agreements, and amendments - Review and respond to contract redlines within 24-hour SLA - Draft contracts within 24-hour turnaround and complete full execution within 1-week total TAT - Process approximately 70 contracts per month with high accuracy - Utilise DocuSign for contract workflows and ensure proper documentation - Maintain client contract rejection rate below 5% through quality control Systems & Data Management - Maintain accurate records in Salesforce CRM for all proposals and contracts - Track proposal status, contract workflows, and SLA compliance metrics - Ensure proper filing and documentation of all executed contracts - Generate reports on individual performance metrics as required Quality & Continuous Improvement - Conduct quality reviews of own work to minimise errors and client rejections - Identify opportunities to streamline proposal and contract processes - Provide feedback on template improvements and content updates - Support implementation of process improvements as directed by Line Manager and Commercial Ops Director 🔹 What We Offer - Opportunity to work in a compliance-driven, high-impact role within a specialised industry - Collaborative environment with technical experts and cross-functional teams - Competitive compensation package (details provided upon application) - Professional development in a quality-focused setting