Client Acquisition Executive

About the job

Customer Service Executive - Inbound Process (Atlys)

Process Name: Atlys

Job Role: Customer Service Executive - Inbound Process

Location: New Delhi

Working Days: 6 Days Working

Eligibility: Female Candidates Only

Infoneo is hiring experienced female candidates for the Atlys Inbound Process in New Delhi. The role involves handling customer inquiries, providing accurate information, resolving concerns, and ensuring a seamless customer experience through inbound interactions. Candidates should have prior experience in outbound and international processes, along with excellent communication and customer service skills.

Key Responsibilities

1. Handle inbound customer calls, inquiries, and support requests professionally.

1. Provide accurate information regarding services, processes, and customer concerns.

1. Assist customers with their queries and ensure prompt and effective resolution of issues.

1. Maintain high levels of customer satisfaction through excellent service delivery.

1. Address customer concerns with professionalism, empathy, and a solution-oriented approach.

1. Coordinate with internal teams to facilitate issue resolution and timely follow-ups.

1. Maintain accurate and updated records of customer interactions and service requests.

1. Follow company policies, operational procedures, and quality standards at all times.

1. Manage multiple customer interactions efficiently in a fast-paced environment.

1. Ensure clear, professional, and effective communication during every customer interaction.