This position requires traveling to different locations.
Bilingual in Spanish and English (verbal and written) Required
Is service your passion? Do you enjoy problem solving and helping others achieve the best outcome? We are looking for a dedicated onsite specialist to provide exemplary customer and client service of our Cigna products, benefits, and claim processes. As the Client Support Specialist - Onsite, you can take your career to the next level and have regular opportunities to present your big ideas. Want to make a difference?
How you’ll make a difference:
As the Client Support Specialist - Onsite, you’re an extension of the Cigna Account Management team. You have a critical role applying your relationship management skills to develop a partnership with a key client as our onsite liaison, and bringing key insights and program delivery opportunities to the Account Management Team’s strategy discussions to ensure we continue to provide solutions that exceed service expectations to access care.
Here’s more of what you’ll do:
- Deliver hands-on, dedicated, personalized support to the Client, their employees, and the HR Team
- Respond to, own and assist with escalated, complex issues and inquiries from the Client’s benefits delivery team and/or the employees. Including but not limited to complex claims, authorizations, denials, appeals, incentive issues, etc.
- You will provide education and guidance around plan offerings, benefit optimization, steerage, as well as tool and resource navigation. This may include lunch and learn sessions, presentations, or general communication development in alignment with client’s programs and services (mycigna.com, incentives, discount programs, health savings account, etc.) offered
- Manage new hire onboarding and open enrollment/health fair support
- Assist with onsite client wellness activities
Qualifications:
- Bachelor’s degree or equivalent related work experience
- Professional healthcare insurance industry experience is required
- Strong customer service experience is required
- Client facing experience preferred
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- Ability to manage multiple priorities and deadlines independently and pro-actively
- Ability to negotiate, manage expectations and creatively problem-solve effective client solutions
- Ability to pivot seamlessly from customer interaction to client level updates, communication, and coordination
- Excellent presentation skills. Previous success in delivering Customer and Client communications
- Travel expected within the local area to the client's other locations.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 56,600 - 94,300 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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