Chat Support Executive
Internshala
About the job
Key responsibilities
Respond to customer inquiries and resolve issues promptly through live chat platforms for customers across the globe
Connect with appropriate departments to provide quick resolution to customers i.e warhouse or stock control team etc.
Open and maintain customer accounts by recording account information
Provide accurate information and guidance on products and services related to orders/ new accounts/pricing
Recommend new products or services by collecting customer information and analyzing customer needs
Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Effectively manage multiple chats simultaneously while maintaining a high level of customer satisfaction
Handle complaints, provide appropriate resolutions within the time limits, and follow up to ensure closure
Keep records of customer interactions, process customer accounts, and file documents
Escalate complex issues to relevant teams when necessary
Skill(s) required
English Proficiency (Spoken) English Proficiency (Written)
Who can apply
Only those candidates can apply who
- have minimum 1 years of experience
- are from Mohali only
Salary
Probation:
Duration:
Salary during probation: After probation:
Annual CTC: ₹ 2,00,000 - 3,60,000 /year
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