CHANGE MANAGER L2(CONTRACT)

City:

Mumbai

State/Province:

Maharashtra

Posting Start Date:

7/16/26

Job Description

Do

RESPONSIBILITIES

• Ensure each and every Change is recorded and approved before implementation. • Ensure Change are categorized and are approved as per the defined Process based on the Change category – Standard, Normal, Expedited, Emergency • Convene and chair CAB meetings, circulate the MOM of the CABs • Ensure no Unauthorized change is implemented which may potentially impact the Production • Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. • Report the Management on the agreed Change KPIs and ensure effective change communication in place • Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes • Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes • Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion • Bring in Service improvements to improve the overall Process maturity

KEY SKILLS AND COMPETENCIES

• 8-10 years of ITSM experience in Change and other processes • ITIL V3 / 2011 Foundation or Intermediate certification • Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors • Effective Communication skills