Cash Management

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• Able to understand the nature of transaction in the bank and allocation cash in system and help team for their immediate query

• Should be able to handle the process of Manual payment processing, return payments and cash flow & retail reconciliation

• Should be able to create all MI reporting on time along with monthly creations of SLA data.

• Able to promptly take action for Stop or reinstate cheque request, transfer Lodgments Debits/Credits.

• Payment processing as per request received with utmost accuracy

• Understand of write offs, offsets and partial allocation of cash, commission adjustments in systems and its reversal

• Ability to understand the nature of query from customer and able to provide a solution withing a short timeframe.

• Ensure that the quality of the transactions is in compliance with predefined parameters

• Ensure adherence to Company Policies and Procedures

• Understanding of bank reconciliation, open items, debit & credit clear understanding.

• Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns

• Good communication both written and verbal

• Good knowledge of collections strategy and client management experience during call