Cash Management Analyst (Night Shift)

About the job

Job Title: Cash Management AnalystShift Timing: 10:30PM-7:30 AMExperience Required: 1.5-3YearsRequires 5days Working from Office.Interview Mode: Inperson Interview Job Description:Reconciliation, book keeping, balance sheet, forecasting, treasury / vault management, Excel is mandatory.Key Responsibilities

• Develop and maintain strong knowledge of cash management principles, processes, and regulatory requirements.
• Provide end-to-end cash management support for an assigned region (approx. 250 ATMs; $510M monthly throughput).Cash Operations & Monitoring
• Monitor daily ATM and customer performance, ensuring adherence to SLAs and KPIs.
• Analyse transaction data to identify trends, performance gaps, and opportunities for optimization.
• Proactively manage cash levels to prevent outages, including identification and resolution of cashout risks.
• Initiate fund transfers and drawdown requests between funding and correspondent bank accounts.
• Dispatch cash handlers or service personnel for replenishment, maintenance, or issue resolution as required.Forecasting & Reporting
• Develop and adjust cash demand forecasts based on usage patterns and operational requirements.
• Track actual vs. forecasted usage and implement corrective actions.
• Produce monthly performance reports with insights and recommendations for stakeholders.Vendor & Stakeholder Management
• Liaise with cash-in-transit (CIT) providers to optimize replenishment schedules and service delivery.
• Support new customer onboarding and ensure smooth operational integration.
• Act as a point of contact for customer issues, ensuring timely resolution or escalation.Issue Resolution & Continuous Improvement
• Investigate ATM downtime, transaction issues, and carrier discrepancies (overages/shortages).
• Identify root causes of low-performing terminals and implement corrective actions.
• Recommend and implement service improvements to enhance customer experience and operational efficiency.Documentation & Compliance
• Ensure procedural manuals and operating documentation are accurate and up to date.
• Adhere to company policies, accounting standards, and regulatory requirements.Team Support & Leadership
• Provide second-level support and guidance to junior team members.
• Coach and mentor coordinators on cash optimization and operational best practices.
• Offer coverage during peak workloads or team absences.
• Act as deputy for Senior Cash Analyst/Manager when required, serving as first point of contact.
• Support team performance by contributing to workload planning, direction, and motivation.Projects & Initiatives