Case Manager

About the job

Aajeevika Bureau Position: India Labour Line Case Manager 4 positions Location: Bangalore (Case Manager Kannada), (Case Manager Tamil & Telugu) & (Case Manager Hindi)Last date for receiving applications: 25th June 2026. Aajeevika Bureau seeks to recruit two experienced and committed colleagues to join the India Labourline (ILL) as Case Managers. The India Labourline is a phone and field-based programme to provide information, counselling, distress support, and legal aid to informal workers throughout India. It is also a powerful Grievance Redressal Forum to address labour rights violations faced by all categories of waged and self-employed workers in construction, factories, urban services, garments & textiles, farm work, street vending, and other sectors. ILL helps thousands of workers resolve their wage disputes and ensures that they do not lose their rightful earnings to fraud and theft. ILL is operationalised by Aajeevika Bureau and a network of civil society organisations working on labour issues across the country. For more information on Aajeevika Bureau, please visit www.indialabourline.org. Roles and Responsibilities Two Case Manager (CM) positions are available. One position requires fluency in Kannada and Hindi, while the other requires fluency in Tamil, Telugu, and Hindi. All positions are based in Bangalore. Preference will be given to candidates proficient in multiple South Indian languages along with Hindi.The Case Managers will be handling calls on the India Labour Line to help provide information, and legal counselling to the informal sector and to register labour dispute cases. More specifically, their role will entail the following:Answering calls coming into India Labour Line, providing first counselling and advice to workers Documentation of basic information and facts related to the workers case.Engaging with employers / contractors and encouraging them to join the mediation process. Conducting mediation between workers and employers /contractors.Issuing legal notices and representations on behalf of aggrieved workers Follow up on issues registered by workers and referring cases to concerned departments and NGO networks.Report writing, data handling and related documentation Desired Skills & ExperienceThe ideal candidate should have the willingness to attend and make calls continuously.The ability to counsel workers and engage with employers calmly in high stress situations and have good listening skills and patience in dealing with workers. Mediation and conflict resolution skills to resolve disputes and conflicts between workers and employers / contractors.Experience of working in labour and other rights based civil society organisation programmes / projects will be a major advantage. The programme requires and expects that the Case Managers will enhance their skills and competence by studying labour laws, Labour policies and schemes, as well as other resources on labour issues. Capacity Building training and resources will be provided. Basic computer skills for data updates and documentation purposes is mandatory. Basic Excel skills are essential.Language proficiencies: We are looking for two Case Managers: Case Manager Kannada: Fluency in Kannada and Hindi is essential and familiarity with one or two south Indian languages is desirable.Case Manager Hindi : Fluency in Hindi is essential and familiarity with one or two south Indian languages is desirable.Case Manager Tamil & Telugu: Fluent in Tamil, Telugu and Hindi is essential familiarity with one or two south Indian languages is desirable Please note that the ability to read and write basic English is mandatory. The remuneration for the Case Managers will be in the range of Rs. 3.5 - 4 lakhs p.a this is negotiable based on the applicants competence and experience. Aajeevika Bureau is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment. We encourage persons with physical disabilities, diverse gender identities and under-represented groups to apply. Interested candidates are requested to send their CVs with a Cover Letter to the following email id: jobs@indialabourline.org by 25th June 2026. Applications will be reviewed on a rolling basis. Please make sure to mention the name of the position ILL Case Manager Kannada, position ILL Case Manager Hindi or ILL Case Manager Tamil & Telugu in the subject line.