Cafe Cashier And Server

About the job

Cafe Cashier and Server job description combines front-counter billing and floor service. It details core responsibilities, qualifications, and performance expectations to ensure smooth, high-quality daily operations. Job Summary The Cashier/Server manages front-of-house operations, providing exceptional customer service, taking accurate orders, and maintaining flawless transaction records. You will act as the face of the caf, ensuring customers feel welcome from the moment they arrive to the moment they leave.

Key Responsibilities

1. Cashier & Billing Duties

Transaction Processing: Accurately operate the Point of Sale (POS) system and process cash, card, UPI, and digital payments. Balance Registers: Count cash drawers at the beginning and end of each shift, ensuring all totals match daily sales reports. Order Accuracy: Double-check itemized receipts and provide correct change and accurate receipts to customers. Counter Upkeep: Maintain a clean, sanitized, and organized billing counter with necessary stationary and packaging materials.

1. Customer Service & Serving Duties

Guest Greeting: Welcome customers promptly, present menus, and offer recommendations. Order Taking: Take accurate food and beverage orders, communicating any special dietary restrictions to the kitchen/barista team. Food Delivery: Serve food and beverages to tables quickly and ensure customer satisfaction throughout their meal. Upselling: Actively promote new menu items, combo deals, and specials.

1. General Operations

Team Coordination: Liaise between kitchen staff, baristas, and customers to ensure a seamless order flow. FOH Cleanliness: Maintain a spotless dining area, quickly clearing tables and resetting them for the next guest. Complaint Handling: Address customer concerns politely, resolving basic issues and escalating complex feedback to the manager. Requirements & Qualifications Experience: 12 years of previous experience as a cashier, server, or in a fast-paced hospitality/QSR environment preferred. Technical Skills: Basic math skills for handling transactions, as well as familiarity with modern digital payment methods and POS systems. Soft Skills: Strong communication, a friendly and positive attitude, and the ability to multitask during rush hours. Flexibility: Willingness to work in rotational shifts, weekends, and holidays. we prefer candidates who are already working in chennai.