C&E Manager

SECTION1: MAIN DUTIES

• To maximise conference and banqueting revenue and profit through pro-active selling techniques, calendar/time management, and pricing strategy

• Ensure the highest standards of conference and banqueting business processes

• Ensure the C and E Sales Team has the skills and knowledge required for high-level performance

• Implement an effective selling strategy and ensure this strategy is understood and executed by all Team Members

• Ensure fairness in vendor selection and with vendor pricing, such that non-contracted customers receive the same rates (quotes) regardless of the chosen booking channel used

• Ensure company/department specific induction/onboarding plan for Revenue/C and E/ Reservations Managers is identified, executed, and in coordination with the relevant Human Resource Manager and Regional Director of Revenue

• Maintain consistent communication with the Training and Development department to ensure Teams at all levels are trained and developed through the use of structured training calendars and programs

• Maintain strong internal control of the working environment, such that it is always in compliance Hilton and the Hotel brand's policies and procedures

• Ensure communication meetings occur and are accompanied by documentation/minutes on a monthly basis

• Manage staff performance in compliance with company policies and procedures

• Recruit, manage, train and develop the C and E Team