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General Summary:
Business Operations Analyst, Processor (Company and Customer Master Data)
About GBFS Team: The Global Business and Finance Support (GBFS) team provide support to HQ and the global regional team on Finance & Business Operation activities. This job role is for business / sales operations related activities – Salesforce reports, account and hierarchy management, master data active/inactive management, CRM Dashboards, change and maintenance activities, and data checks & validation.
Job Overview:
Individual Responsibilities (transactional and analytics) – daily & weekly activities of master data management and Company verifications, validation, and system updates.
Support stakeholders with daily/weekly/monthly reports in Salesforce and build / maintain CRM dashboard.
Tracking and reporting master data updates, audit dormant accounts and parent account / tier mappings.
Maintain / update customers’ billing and shipping updates in QCT/Corp Oracle database.
Ensure accurate and timely completion of activities with complete ownership and accountability.
Working closely with HQ and global region teams with regular interaction to reviews, drive transition calls, process documentation for all activities.
Individuals will require evening calls for reviews and transition of activities.
Perform additional ad hoc business / sales operations activities from time to time.
Requirements:
Master’s degree in business management, Operations, Analytics, or related experience
0 -1 year of relevant experience in internal ticketing & Business Operations,
Excellent Advance Excel Skills: Salesforce certification is a plus.
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Ability to focus on details, multitasking and perform activities timely with quality output.
Positive attitude and willingness to learn and upskills with tools – CRM, Tableau etc.
Flexible evening calls for HQ reviews and transition calls on a regular basis.
Strong analytical, problem solving and conceptual skills.
Strong written and verbal communication skills.
Flexible for evening calls (8PM – 11PM IST) for HQ reviews and business calls on regular basis and/or working in shift (2.30pm to 11.30pm) as needed.
Flexible for evening calls (8PM – 11PM IST) for HQ reviews and transition calls on regular basis and/or working in shift (2.30pm to 11.30pm) as needed.
Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail myhr.support@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities.
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
If you would like more information about this role, please contact Qualcomm Careers.
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